{
    "statement": "more customer issues resolved per hour by support agents with a generative AI assistant, and +34% for novice and low-skilled agents",
    "value_display": "+14%",
    "value_numeric": 14,
    "unit": "%",
    "data_label": "2020-2021 data",
    "data_period_end": "2021-12-31",
    "region": "Global",
    "size": "large",
    "source": {
        "name": "NBER working papers",
        "publisher": "National Bureau of Economic Research",
        "type": "study",
        "url": "https://www.nber.org/"
    },
    "source_url": "https://www.nber.org/papers/w31161",
    "source_quote": "Access to the tool increases productivity, as measured by issues resolved per hour, by 14% on average, including a 34% improvement for novice and low-skilled workers",
    "verification_note": "Read on nber.org (w31161, Brynjolfsson, Li and Raymond; issued April 2023, revised November 2023) on 2026-10-23. One large software firm's support team.",
    "verified_at": "2026-10-23T00:00:00+00:00",
    "margin_of_error": null,
    "dont_know": null,
    "data_table": null,
    "revisions": [
        {
            "happened_on": "2026-10-23",
            "kind": "correction",
            "value_display": null,
            "note": "Wording corrected to match the source: agents were mostly outside the US, so region is Global"
        }
    ],
    "page_url": "https://digitaltreed.com/statistics/ai/ai-assistant-support-productivity",
    "csv_url": "https://digitaltreed.com/statistics/ai/ai-assistant-support-productivity.csv"
}