{ "question": "What percentage of patients use a patient portal?", "answer": "65% of US adults were offered and accessed their online medical record or patient portal at least once in 2024, per ASTP/ONC's analysis of the National Cancer Institute's HINTS survey, up from 25% in 2014. 77% were offered access, and 57% of people who accessed their records did so through an app.", "period": "2024", "key_numbers": [ { "value": "65%", "label": "US adults offered and using a patient portal or online record", "note": "ASTP/ONC, HINTS 2024; 25% in 2014", "stat": "healthcare/patient-portal-access" }, { "value": "77%", "label": "US adults offered online access to their medical records", "note": "ASTP/ONC, HINTS 2024; 42% in 2014" }, { "value": "57%", "label": "Portal users who accessed their records with an app", "note": "ASTP/ONC, 2024; 38% in 2020", "stat": "healthcare/patient-portal-app-access" }, { "value": "51%", "label": "Adults who accessed a portal for someone they care for", "note": "ASTP/ONC, 2024; 24% in 2020" } ], "tables": [ { "id": "access-2024", "title": "Patient portal access by group, 2024", "columns": [ "Group", "Offered online access", "Offered and accessed" ], "rows": [ [ "All individuals", "77%", "65%" ], [ "With a chronic condition", "81%", "69%" ], [ "Managing a recent cancer diagnosis", "86%", "76%" ] ], "row_ids": [ "access-all", "access-chronic", "access-cancer" ], "note": "Chronic condition: a heart condition, lung disease, diabetes, high blood pressure or depression. The brief's summary gives 75% for the recent cancer group and its findings and chart give 76%; the table uses the chart value. Accessed means at least once in the past year.", "source": "astp-onc" }, { "id": "encouragement", "title": "Portal use when a provider encourages it, 2024", "columns": [ "Measure", "Encouraged by their provider", "Not encouraged" ], "rows": [ [ "Accessed the portal in the past year", "87%", "57%" ], [ "Viewed test results", "92%", "78%" ], [ "Viewed clinical notes", "82%", "57%" ] ], "row_ids": [ "enc-accessed", "enc-test-results", "enc-clinical-notes" ], "note": "Among individuals offered online access; 89% of them said their provider encouraged them to use the portal.", "source": "astp-onc" }, { "id": "how-access", "title": "How people access their online medical records", "columns": [ "Year", "Used an app", "Web only" ], "rows": [ [ "2020", "38%", "60%" ], [ "2022", "51%", "48%" ], [ "2024", "57%", "42%" ] ], "row_ids": [ "app-2020", "app-2022", "app-2024" ], "note": "Among individuals who accessed their online medical records or patient portal.", "source": "astp-onc" }, { "id": "where-portals", "title": "Where people have a patient portal or online record, 2024", "columns": [ "Measure", "Share of individuals" ], "rows": [ [ "Portal with their primary care provider's office", "68%" ], [ "Portal with another health care provider", "40%" ], [ "Portal with their pharmacy", "24%" ], [ "Portal with a hospital", "22%" ], [ "More than one portal or online record", "59%" ], [ "Used an app to combine records from several portals", "7%" ], [ "No online medical record or portal at all", "16%" ] ], "row_ids": [ "where-primary-care", "where-other-provider", "where-pharmacy", "where-hospital", "multiple-portals", "organizing-app", "no-portal" ], "note": "A person can have portals in several places, so the first four rows add to more than 100%. Use of portal organizing apps (for example Apple Health Records) was 2% in 2022.", "source": "astp-onc" }, { "id": "nchs-internet", "title": "US adults using the internet for health tasks in the past 12 months, July-December 2022", "columns": [ "Group", "Looked up medical test results", "Communicated with a doctor or doctor's office" ], "rows": [ [ "All adults", "46.1%", "41.5%" ], [ "Women", "52.2%", "47.2%" ], [ "Men", "39.6%", "35.6%" ], [ "18-29 years", "44.2%", "41.5%" ], [ "30-44 years", "50.5%", "47.7%" ], [ "75 years and over", "29.8%", "24.3%" ] ], "row_ids": [ "nhis-all", "nhis-women", "nhis-men", "nhis-18-29", "nhis-30-44", "nhis-75-plus" ], "note": "CDC NCHS Data Brief 482 (October 2023), National Health Interview Survey. These are internet tasks, usually done through a portal, but the survey does not ask about portals by name. The brief gives the age groups in between only in its charts.", "source": "nchs" }, { "id": "history", "title": "US adults offered and using online medical records, 2014 to 2024", "columns": [ "Year", "Offered online access", "Offered and accessed", "Accessed for someone they care for" ], "rows": [ [ "2014", "42%", "25%", "Not comparable" ], [ "2017", "52%", "27%", "Not comparable" ], [ "2018", "51%", "30%", "Not comparable" ], [ "2019", "58%", "37%", "Not comparable" ], [ "2020", "59%", "38%", "24%" ], [ "2022", "73%", "57%", "46%" ], [ "2024", "77%", "65%", "51%" ] ], "row_ids": [ "year-2014", "year-2017", "year-2018", "year-2019", "year-2020", "year-2022", "year-2024" ], "note": "HINTS 4 Cycle 4 (2014), HINTS 5 Cycles 1-4 (2017-2020), HINTS 6 (2022) and HINTS 7 (2024), shown by ASTP as one series. No survey in 2015, 2016, 2021 or 2023. ASTP says proxy (caregiver) access before 2020 used a different answer option and is not directly comparable.", "source": "astp-onc" } ], "sources": [ { "name": "ASTP Data Briefs (patient portals; hospital predictive AI)", "publisher": "HHS Assistant Secretary for Technology Policy / Office of the National Coordinator for Health IT", "type": "official", "url": "https://www.healthit.gov/" }, { "name": "NCHS Health E-Stat 120, National Electronic Health Records Survey", "publisher": "CDC National Center for Health Statistics", "type": "official", "url": "https://www.cdc.gov/" } ], "content_changed_on": "2026-10-31", "page_url": "https://digitaltreed.com/statistics/healthcare/patient-portal-use", "csv_url": "https://digitaltreed.com/statistics/healthcare/patient-portal-use.csv" }