{
    "statement": "of law firms answered a secret-shopper phone call in Clio's 2024 test, down from 56% in 2019",
    "value_display": "40%",
    "value_numeric": 40,
    "unit": "%",
    "data_label": "2024",
    "data_period_end": null,
    "region": "USA",
    "size": "all",
    "source": {
        "name": "Legal Trends Report and Legal Trends for Solo, Small and Mid-Sized Law Firms",
        "publisher": "Clio (Themis Solutions Inc.)",
        "type": "vendor",
        "url": "https://www.clio.com/"
    },
    "source_url": "https://www.clio.com/blog/highlights-from-2024-legal-trends-report/",
    "source_quote": "Only 40% of firms answered our phone calls (a significant drop from 56% in 2019). In total, 52% of firms either answered our phone calls or phoned us back, meaning 48% were essentially unreachable by phone.",
    "verification_note": "Read on clio.com blog 'Highlights from the Legal Trends Report: the Legal Industry in 2024' (page updated 5 Nov 2025). Secret-shopper test by Clio; firm count not given on the page.",
    "verified_at": "2026-10-23T00:00:00+00:00",
    "margin_of_error": null,
    "dont_know": null,
    "data_table": null,
    "revisions": [
        {
            "happened_on": "2019-10-01",
            "kind": "new_data",
            "value_display": "56%",
            "note": "2019 secret-shopper test, same method."
        }
    ],
    "page_url": "https://digitaltreed.com/statistics/law-firm-marketing/law-firms-answer-phone",
    "csv_url": "https://digitaltreed.com/statistics/law-firm-marketing/law-firms-answer-phone.csv"
}