Official dataAll sizesUSA
57%
of US portal users accessed their online medical records through an app in 2024, up from 38% in 2020
Sample: HINTS 7 (2024), individuals who accessed online medical records.
Official dataUpdated 23 Oct 2026
65%of US adults were offered and used their online medical record or patient portal in 2024, up from 25% in 2014
65% of US adults were offered and used their online medical record or patient portal in 2024, up from 25% in 2014 (2024, HHS Assistant Secretary for Technology Policy / Office of the National Coordinator for Health IT, ASTP Data Briefs (patient portals; hospital predictive AI))
Official dataChecked at source, 23 Oct 2026All sizesUSAHealthcare · Patient portals
US adults offered and using a patient portal
| Group | Offered and accessed | Offered online access |
|---|---|---|
| 2014 | 25% | 42% |
| 2017 | 27% | 52% |
| 2018 | 30% | 51% |
| 2019 | 37% | 58% |
| 2020 | 38% | 59% |
| 2022 | 57% | 73% |
| 2024 | 65% | 77% |
In plain words
What this number really says
65% of US adults were offered and used their online medical record or patient portal in 2024, up from 25% in 2014 (2024).
65%
the latest figure (2024)
Official data
type of source
Why you can trust it. HHS Assistant Secretary for Technology Policy / Office of the National Coordinator for Health IT, ASTP Data Briefs (patient portals; hospital predictive AI): official data, government statistics office or regulator. HINTS 7: 7,278 US adults, paper and web survey, March to September 2024, response rate 27.31%, weighted.
Key facts
- Period 2024
- Region USA
- Company size All sizes
- Next data Yearly briefs
Method and use
How it was measured, and how to use it
How it was measured
- Publisher
- HHS Assistant Secretary for Technology Policy / Office of the National Coordinator for Health IT, ASTP Data Briefs (patient portals; hospital predictive AI)
- Source type
- Official data: Government statistics office or regulator
- What it measures
- 65% of US adults were offered and used their online medical record or patient portal in 2024, up from 25% in 2014
- Data period
- 2024 (ends 30 Sep 2024)
- Published by the source
- 1 Jul 2025
- Who is counted
- HINTS 7: 7,278 US adults, paper and web survey, March to September 2024, response rate 27.31%, weighted.
- In the source's words
In 2024, 65% of individuals nationally and 75% of those managing a recent cancer diagnosis were offered and accessed their online medical records or patient portal.
- Checked at source
- 23 Oct 2026: Read in ASTP Data Brief No. 77 (July 2025) PDF on healthit.gov. Publish day not given; July 2025 used.
- Reuse
- Public domain (US government work). Free to reuse; credit ASTP/ONC.
- Next expected update
- Yearly briefs (HHS Assistant Secretary for Technology Policy / Office of the National Coordinator for Health IT, yearly briefs)
- Original page
- www.healthit.gov: ASTP Data Briefs (patient portals; hospital predictive AI)
- Data files
- CSV · JSON (stable links)
Full change log
No changes recorded yet. First checked at the source on 23 Oct 2026.
Cite this number
APA
HHS Assistant Secretary for Technology Policy / Office of the National Coordinator for Health IT. (2025). 65% of US adults were offered and used their online medical record or patient portal in 2024, up from 25% in 2014. Via digitaltreed, https://digitaltreed.com/statistics/healthcare/patient-portal-access
MLA
"65% of US adults were offered and used their online medical record or patient portal in 2024, up from 25% in 2014." HHS Assistant Secretary for Technology Policy / Office of the National Coordinator for Health IT, ASTP Data Briefs (patient portals; hospital predictive AI), 2024. digitaltreed, https://digitaltreed.com/statistics/healthcare/patient-portal-access.
HTML link
<a href="https://digitaltreed.com/statistics/healthcare/patient-portal-access">65% of US adults were offered and used their online medical record or patient portal in 2024, up from 25% in 2014</a> (HHS Assistant Secretary for Technology Policy / Office of the National Coordinator for Health IT, 2024)
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FAQ
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What is the latest figure for patient portals (USA)?
65% of US adults were offered and used their online medical record or patient portal in 2024, up from 25% in 2014, for 2024, according to HHS Assistant Secretary for Technology Policy / Office of the National Coordinator for Health IT, ASTP Data Briefs (patient portals; hospital predictive AI). We checked it at the source on 23 Oct 2026.
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