57%About 6 in 10of US portal users accessed their online medical records through an app in 2024, up from 38% in 2020
57% of US portal users accessed their online medical records through an app in 2024, up from 38% in 2020 (2024, HHS Assistant Secretary for Technology Policy / Office of the National Coordinator for Health IT, ASTP Data Briefs (patient portals; hospital predictive AI))
Official dataChecked at source, 23 Oct 2026All sizesUSAHealthcare · Patient portals
57% of US portal users accessed their online medical records through an app in 2024, up from 38% in 2020 (2024).
57%
the latest figure (2024)
Official data
type of source
Why you can trust it. HHS Assistant Secretary for Technology Policy / Office of the National Coordinator for Health IT, ASTP Data Briefs (patient portals; hospital predictive AI): official data, government statistics office or regulator. HINTS 7 (2024), individuals who accessed online medical records.
HHS Assistant Secretary for Technology Policy / Office of the National Coordinator for Health IT, ASTP Data Briefs (patient portals; hospital predictive AI)
Source type
Official data: Government statistics office or regulator
What it measures
57% of US portal users accessed their online medical records through an app in 2024, up from 38% in 2020
Data period
2024 (ends 30 Sep 2024)
Published by the source
1 Jul 2025
Who is counted
HINTS 7 (2024), individuals who accessed online medical records.
In the source's words
App-based access to online medical records increased from 38% in 2020 to 57% in 2024.
Checked at source
23 Oct 2026: Read in ASTP Data Brief No. 77 PDF.
Reuse
Public domain (US government work). Free to reuse; credit ASTP/ONC.
Next expected update
Yearly briefs (HHS Assistant Secretary for Technology Policy / Office of the National Coordinator for Health IT, yearly briefs)
No changes recorded yet. First checked at the source on 23 Oct 2026.
Cite this number
APA
HHS Assistant Secretary for Technology Policy / Office of the National Coordinator for Health IT. (2025). 57% of US portal users accessed their online medical records through an app in 2024, up from 38% in 2020. Via digitaltreed, https://digitaltreed.com/statistics/healthcare/patient-portal-app-access
MLA
"57% of US portal users accessed their online medical records through an app in 2024, up from 38% in 2020." HHS Assistant Secretary for Technology Policy / Office of the National Coordinator for Health IT, ASTP Data Briefs (patient portals; hospital predictive AI), 2024. digitaltreed, https://digitaltreed.com/statistics/healthcare/patient-portal-app-access.
HTML link
<a href="https://digitaltreed.com/statistics/healthcare/patient-portal-app-access">57% of US portal users accessed their online medical records through an app in 2024, up from 38% in 2020</a> (HHS Assistant Secretary for Technology Policy / Office of the National Coordinator for Health IT, 2024)
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FAQ
Questions about this number
What is the latest figure for patient portals (USA)?
57% of US portal users accessed their online medical records through an app in 2024, up from 38% in 2020, for 2024, according to HHS Assistant Secretary for Technology Policy / Office of the National Coordinator for Health IT, ASTP Data Briefs (patient portals; hospital predictive AI). We checked it at the source on 23 Oct 2026.
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Official dataAll sizesUSA
65%
of US adults were offered and used their online medical record or patient portal in 2024, up from 25% in 2014
Sample: HINTS 7: 7,278 US adults, paper and web survey, March to September 2024, response rate 27.31%, weighted.
of office-based US physicians used telemedicine in 2024, down from 86.5% in 2021
Sample: National Electronic Health Records Survey: weighted estimates of 1,460 office-based physicians in 2024 (1,875 in 2021); response rate 47.4% in 2024.
