78%About 8 in 10of IT leaders faced unexpected charges from consumption-based or AI pricing in the last 12 months (vendor survey of 218)
78% of IT leaders faced unexpected charges from consumption-based or AI pricing in the last 12 months (vendor survey of 218) (2025, Zylo, SaaS Management Index)
Vendor dataChecked at source, 23 Oct 2026All sizesGlobalSaaS · Spend
Vendor data: A company measuring its own customers or panel
What it measures
78% of IT leaders faced unexpected charges from consumption-based or AI pricing in the last 12 months (vendor survey of 218)
Data period
2025 (ends 31 Dec 2025)
Published by the source
29 Jan 2026
Who is counted
Survey of 218 IT leaders by Zylo.
In the source's words
In the last 12 months, 78% of IT leaders reported unexpected charges tied to consumption-based or AI pricing models, and 61% were forced to cut projects due to unplanned SaaS cost increases, according to a survey of 218 IT leaders.
Checked at source
23 Oct 2026: Read on zylo.com news release, 29 Jan 2026. Vendor data from Zylo customers.
Reuse
Cite with attribution. Built from Zylo customers' SaaS licenses and spend; not a random sample of companies.
No changes recorded yet. First checked at the source on 23 Oct 2026.
Cite this number
APA
Zylo. (2026). 78% of IT leaders faced unexpected charges from consumption-based or AI pricing in the last 12 months (vendor survey of 218). Via digitaltreed, https://digitaltreed.com/statistics/saas/it-leaders-hit-by-unexpected-ai-pricing-charges
MLA
"78% of IT leaders faced unexpected charges from consumption-based or AI pricing in the last 12 months (vendor survey of 218)." Zylo, SaaS Management Index, 2025. digitaltreed, https://digitaltreed.com/statistics/saas/it-leaders-hit-by-unexpected-ai-pricing-charges.
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<a href="https://digitaltreed.com/statistics/saas/it-leaders-hit-by-unexpected-ai-pricing-charges">78% of IT leaders faced unexpected charges from consumption-based or AI pricing in the last 12 months (vendor survey of 218)</a> (Zylo, 2025)
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FAQ
Questions about this number
What is the latest figure for spend (Global)?
78% of IT leaders faced unexpected charges from consumption-based or AI pricing in the last 12 months (vendor survey of 218), for 2025, according to Zylo, SaaS Management Index. We checked it at the source on 23 Oct 2026.
Related
More SaaS statistics
Vendor dataAll sizesGlobal
$9,455
median SaaS spend per employee in Zylo's 2026 SaaS Management Index, based on its customers' 2025 data (vendor)
Sample: Zylo customer data: 40 million SaaS licenses and $75 billion in spend under management; survey of 218 IT leaders for the cost questions.
